Returns & Refunds
At Maurya Jewels, every order is carefully inspected before it is packed and dispatched. Due to the nature of our products, we generally do not accept returns. However, if an issue occurs due to our error or during transit, we are committed to resolving it fairly and promptly.
Please read this policy carefully before placing an order.
Returns
We do not accept returns for reasons such as:
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Change of mind
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Personal preference
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Ordering the wrong product
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Ordering the wrong quantity
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Product no longer required
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Minor variations in colour due to screen settings or photography
Returns are accepted only if:
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You receive a damaged product.
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You receive the wrong product.
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Your order is incomplete due to our packing error.
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The product has a manufacturing defect noticed upon delivery.
Reporting an Issue
If you receive a damaged, incorrect or incomplete order, please contact us through our Contact Us page within 48 hours of receiving your order.
Your request should include:
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Order Number
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Clear photographs of the product
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Photographs of the packaging
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A complete unboxing video recorded from the moment the sealed package is opened
The unboxing video is required to help us verify shipping or packing-related issues.
Claims submitted without a complete unboxing video may not be eligible for return, replacement or refund.
Product Verification
Once we receive your request, our team will carefully review the information provided.
If additional details are required, we may contact you before making a final decision.
Verification is generally completed within 2–5 business days.
Replacement
Where applicable, we will first attempt to provide a replacement for the affected product, subject to stock availability.
If the same product is unavailable, we may offer:
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A similar product of equal value, or
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A full refund, depending on the circumstances.
Refunds
If a refund is approved, it will be processed to the original payment method used while placing the order.
Refunds are generally completed within 5–10 business days after approval. The exact time may vary depending on your payment provider or banking institution.
Shipping charges are refundable only when the return is due to an error on our part.
Incorrect Product Delivered
If you receive a product different from the one you ordered, we will arrange the return shipment at our expense.
Once the incorrect product has been received and verified, we will dispatch the correct product or process a refund if a replacement is not available.
Damaged During Transit
If your order is damaged during shipping, please do not discard the packaging.
Kindly retain:
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The product
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The original packaging
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Shipping labels
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Protective materials
These may be required during the verification process.
Return Shipping
If a return is approved due to:
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Wrong product delivered
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Shipping damage
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Packing error
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Verified product defect
Maurya Jewels will bear the return shipping cost.
Customers should not return any product without prior approval from our support team.
Order Cancellation
Orders may be cancelled at any time before dispatch.
Once an order has been shipped, cancellation is no longer possible.
Non-Returnable Items
The following are not eligible for return or refund unless there is an issue caused by us:
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Products purchased during clearance or special promotional sales, where stated
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Products damaged due to misuse, improper handling or improper storage after delivery
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Products showing signs of normal wear after use
International Orders
Approved refunds for international orders apply only to the product value unless otherwise determined by Maurya Jewels.
Import duties, customs charges, taxes and similar fees collected by the destination country are non-refundable.
Our Commitment
Every order is packed with care and inspected before dispatch. If something goes wrong due to our error or during transit, we are committed to resolving the issue as quickly and fairly as possible.
* Maurya Jewels is a brand operated by Maurya Trends