Shipping Policy
Welcome to Maurya Jewels. This Shipping Policy explains how orders are processed, shipped and delivered when you shop with us. By placing an order through our website, you agree to the terms outlined below.
Order Processing
All orders are carefully inspected, packed and prepared for dispatch within 2–3 business days after your order has been successfully placed and payment has been received.
Orders are processed only on business days. Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, promotional events or periods of exceptionally high order volumes, processing times may be slightly longer.
Shipping Partners
To ensure safe and reliable delivery, we work with trusted courier partners, including:
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DTDC
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DHL
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Blue Dart
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India Post
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ST Courier
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Professional Couriers
The courier partner assigned to your shipment may vary depending on your delivery location and service availability.
Delivery Time
Within India
Estimated delivery time is 1–3 business days after dispatch, depending on the destination and courier service.
International Orders
Estimated delivery time is 6–12 business days after dispatch, depending on the destination country, customs clearance and local courier services.
Please note that delivery timelines are estimates and may vary due to circumstances beyond our control.
Shipping Charges
India
We offer Free Shipping on all prepaid orders with a cart value of ₹10,000 or above.
Shipping charges for orders below this amount will be calculated and displayed during checkout.
International Orders
Shipping charges are calculated based on the destination country, package weight and courier service. International orders are not eligible for free shipping.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.
You can use the tracking information to monitor the status of your shipment until it reaches your delivery address.
Delivery Address
Please ensure that your shipping address, contact number and other delivery details are complete and accurate before placing your order.
Maurya Jewels cannot be held responsible for delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we strive to deliver every order within the estimated delivery timeframe, certain situations may cause delays, including but not limited to:
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Severe weather conditions
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Natural disasters
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Public holidays
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Government restrictions
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Customs clearance procedures
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Transportation disruptions
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Remote delivery locations
In such situations, we appreciate your patience and understanding.
International Orders
Customers placing international orders are responsible for complying with the import regulations of their destination country.
Any customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country are the sole responsibility of the customer and are not included in the product price or shipping charges unless explicitly stated.
Damaged Packages
If your package appears damaged at the time of delivery, we recommend recording an unboxing video before opening the package.
If you receive a damaged, incorrect or incomplete order, please contact us through the Contact Us page within 48 hoursof delivery.
To help us resolve your request quickly, please provide:
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Your order number
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Clear photographs of the product
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Photographs of the packaging
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A complete unboxing video showing the package being opened
Failure to provide a complete unboxing video may limit our ability to process certain claims.
Undeliverable Orders
If an order is returned to us due to an incorrect address, unsuccessful delivery attempts or refusal to accept the shipment, we will contact you regarding the next available options.
Additional shipping charges may apply for reshipment.
Order Cancellation Before Dispatch
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it can no longer be cancelled and will be subject to our Returns & Refunds Policy, where applicable.
Contact Us
If you have any questions regarding shipping, delivery or your order status, please visit our Contact Us page. Our customer support team will be happy to assist you during our business hours.
* Maurya Jewels is a brand operated by Maurya Trends